// Guides

Guide #1:	Proper Shut Down
	1. Go to Start > Turn Off Computer (Go to the Apple > Shutdown on a Mac) 2. Allow operating system to shut down computer on its own. If you don't, you risk losing personal data and operating system files. 3. NEVER EVER pull the plug in the back to turn off your system.
Guide #2:	Lightning Storms
	1. Turn off all computer systems properly. 2. Unplug ALL power cords from the wall. Yes, even the surge protector. 3. If you have dial-up, unplug your phone jack also. 4. Why? Electricity can and will travel up phone lines and set modems on fire. Also, your surge protector is for emergencies only. If you can turn off a computer before a storm hits, unplugging your surge protector saves it and your computer.
Guide #3:	Resetting your Power Supply
	1. Newer power supplies are intelligent enough to "sense" a surge and shut itself down. Follow this procedure to reset it. 2. Unplug the power cord from the back of the computer. 3. Flip the switch on the back of the computer to the "0". 4. Push the power button a few times. 5. Flip the switch on the back of the computer over to the " - ". 6. Plug in the power cord and you should be able to hit the power button on turn on your pc. If it still does not turn on, its time to bring the computer in to us.
Guide #4:	Finding a virus!
	1. If you use AVG, Norton's or any popular Anti-virus program you may have seen a pop-up on your screen from these programs. 2. If it alerts you that it has found a virus, do not be alarmed. It is doing its job. 3. Read the message carefully. If it says it was removed, then your antivirus software is doing what it was built to do. Its just notifying you of what's going on. 4. If its asking you if you want to remove it, its always a good idea to allow the program to either remove it or attempt to isolate the virus so that your programs and data are as safe as possible.
Guide #5:	Resetting routers with broadband internet
	1. If you have brought your machine in for some work and you use a router at home to connect to your broadband internet connection, read this. 2. In order for the computer to connect to the internet again, all 3 machines must be in sync to do so. Shut down your computer, unplug your router and unplug your broadband internet modem. 3. First turn on your broadband internet modem and wait for a power light and either a "signal" light or a "DSL/Cable" light. 4. Now, turn on your router. 5. Once the lights on the router settle down, turn on your computer.